Ordering Guide FAQs


Shipping Address - Internationally

Unfortunately, we cannot ship international orders at this time.  We apologize for any inconvenience.  Please visit www.washington.org, and explore our mobile-friendly site to explore all about Washington, DC.


Shipping Address - PO Box

Unfortunately, we cannot ship bulk-brochure orders to PO boxes.  The packages are too large for postal facilities to accept them.


Shipping Orders

Shipping orders can take 10-14 days to be shipped to your location.  If you would like your order expedited, please contact visitor.services@destinationdc.com.  Please include your order number and a phone number to reach you.


Picking-Up Orders

Orders can be picked-up on-site at our offices at: 901 7th Street, NW, 4th Floor, Washington, DC 20001.  There is no shipping charge for orders picked up on-site.  It will take a minimum of 48-hours to prepare the order.  If you would like to check to see if your order is ready, before arriving at our offices, please contact visitor.services@destinationdc.com.  Please provide your order number and a phone number to reach you.


Complimentary Guides

25 free guides are automatically added to your order. Every customer, group, or event will only receive the first 25 guides or maps complimentary. Any additional publications will result in a charge along with any shipping costs. 


Upcoming Market Guides

 If you would like to order official visitors guides for any upcoming seasons, including fall/winter (future season) and spring/summer (future season), please contact Destination DC’s visitor services team at visitor.services@destinationdc.com. The guides provide a comprehensive look at DC for the season, including its neighborhoods, attractions and seasonal events.


Bulk Order Policy

Destination DC provides discounts to specific institutions and organizations.  Please review our Bulk Order Policy.  If you are affiliated with any of the organizations on our Bulk Order policy; before ordering your brochures, please contact visitor.services@destinationdc.com to get a discount code for that organization or promotion.


Individual Guide Requests

If you wish to order just one visitors guide and a visitors map, please visit our visitors guide request page.


Privacy Policy

Destination DC is committed to protecting the privacy of its members, customers and contacts. Please review the terms of Destination DC’s privacy policy.


Additional Questions

If you have any additional questions, please contact visitor.services@destinationdc.com.