Ordering Guide FAQs
Shipping Address - Internationally
Unfortunately, we cannot ship international orders at this time. We apologize for any inconvenience. Please visit www.washington.org, and explore our mobile-friendly site to explore all about Washington, DC.
Shipping Address - PO Box
Unfortunately, we cannot ship bulk-brochure orders to PO boxes. The packages are too large for postal facilities to accept them.
Shipping orders can take 10-14 days to be shipped to your location. If you would like your order expedited, please contact email@example.com. Please include your order number and a phone number to reach you.
Orders can be picked-up on-site at our offices at: 901 7th Street, NW, 4th Floor, Washington, DC 20001. There is no shipping charge for orders picked up on-site. It will take a minimum of 48-hours to prepare the order. If you would like to check to see if your order is ready, before arriving at our offices, please contact firstname.lastname@example.org. Please provide your order number and a phone number to reach you.
Every customer receives 25 guides free of charge! The 25 free guides are automatically added to your order. Any additional guides purchased will result in a charge for the number of guides and any shipping costs.
Upcoming Market Guides
If you would like to order official visitors guides for any upcoming seasons, including fall/winter (future season) and spring/summer (future season), please contact Destination DC’s visitor services team at email@example.com. The guides provide a comprehensive look at DC for the season, including its neighborhoods, attractions and seasonal events.
Bulk Order Policy
Destination DC provides discounts to specific institutions and organizations. Please review our Bulk Order Policy. If you are affiliated with any of the organizations on our Bulk Order policy; before ordering your brochures, please contact firstname.lastname@example.org to get a discount code for that organization or promotion.
Individual Guide Requests
If you wish to order just one visitors guide and a visitors map, please visit our visitors guide request page.
If you have any additional questions, please contact email@example.com.